What happens if something is damaged on the boat?
We expect that a certain amount of wear and tear is inevitable, and this applies to the occasional broken glass or plate. However, if something does get…
What if we experience problems during the holiday?
We aim to provide a high level of customer service and want all of our guests to be completely happy with their holiday. However, things can be…
What should I do if I have left an item on the boat?
Please call as soon as possible so that we can help you locate any item(s) left behind and arrange for this/these to be sent back to you.…
When will I receive my booking confirmation / boat information?
You will receive a booking confirmation when a deposit payment has been made. Further confirmation, along with directions to our boatyard, video walkthrough of the boat, inventory…
Can I provide feedback on my holiday?
We are continually looking for ways we can improve our service. Your feedback plays a vital role in enabling us to achieve this. You can either leave…
Customer Feedback
You can see feedback from previous guests on Google, Tripadvisor and on our website.
Do we need to clean the boat before we leave?
We ask that the property is left tidy with washing up done and put away. and all make up beds put back to seating. Towels can be…
What time do I arrive and depart?
Arrival and departure times can be found on the handover document but arrival is between 2pm and 4pm. The boat must be returned by 10am on the…
Do we need to contact anyone before we arrive?
Before the start of your holiday, you will receive written confirmation containing information on arrival time and our location and where to park.
How do I pay the balance?
We accept payments made over the phone or by bank transfer. If you are an international customer, you may wish to consider a service such as ‘Wise‘…
